Frequently Asked Questions

Last Updated on September 2020

Contact Our Support Team at:

Email: OR

Call us : +2347062845254 & +2349053251160

Most cars can go at least 5,000 miles before an oil change.

“Change your car’s engine oil every three months, or 3,000 miles.” At one time, that was standard auto advice.

  1. Click the Account tab.
  2. Select “Track Order” from the menu.
  3. If you are logged in to your account, the page will show a list of all your current and past orders. If not, enter your email address and order number, then click “Track Order.”
  4. Once you click “View Order Status,” you will be directed to an “Order Details” page where can find a summary of your order.
  5. Click on “Track Item” and you will be routed to the courier’s tracking page.

Orders shipping to your home can only be cancelled within 45 minutes of placing the order. For Ship to Home orders, it’s best to chat or call our Online Order Team as soon as you realize you want to cancel the order. We can be reached at +2347062845254
Available 5 days a week at IHIAGWA, OWERRI WEST IMO STATE.
8:30 am – 7:30 pm
9:30 am – 6:00 pm


Autoxona Policy governs acceptance of returns.

Please review our Return Policy prior to submitting your merchandise to ensure your merchandise is eligible for return.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Contact By Phone
Our Customer Care Team can be reached by calling:


Our agents are available 5 days a week. M-Sat 8:30 am – 7:30 pm , Fri 9:30 am – 6:00 pm.

Contact By Email
You can submit a request form to send us an email.